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Frequently Asked Questions

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Best Rates Guaranteed when Booking Direct

How do I book a Nice Stay?

Getting Started
Our direct booking website makes reserving your stay as simple as possible. Just pick the dates you’d like and you’ll get connected to our booking team.

Can I do a tour?

Getting Started

 Our stays are typically booked back-to-back, so tours can be tricky. But don’t worry—we’ve got you covered with high-quality photos, detailed floor plans, and even video tours of many of our spaces.  Occasionally we may be able to accomodate a tour depending on the stay legnth on the current booking window.

Do I need to pay a security deposit?

Getting Started
Yes, we require a $1,000 security deposit before your stay. (On direct deals only)

Do you run a credit check?

Getting Started

We run a credit report for guests requesting stays of 60 days or more.

What’s included in the monthly fee?

Getting Started
Our monthly fee covers the fully-furnished apartments, high-speed Wi-Fi, in-unit washer/dryers (in select units), package delivery services, and building amenity usage, where applicable.

What is the pet policy?

Getting Started
We allow pets, but there is a $500 pet fee.

What’s the check-in process like?

During Your Stay
After the booking is confirmed and paid, you would pick up the keys from the doorman on your arrival date after 3pm. Before you arrive, you will need to complete and sign both a pre-arrival form and a license agreement.

Can I have my packages delivered?

During Your Stay
We accept package deliveries, but not regular mail. For regular mail service, we recommend using a local PO Box at either a USPS or local shipping store.

Can I use the building amenities?

During Your Stay
Yes! For our buildings equipped with amenities, you are free to use the fitness center and other building amenities. Additionally, all buildings have full laundry rooms, which you can utilize at a cost.

Do you provide housekeeping services?

During Your Stay
We do not, but you can book through us if you’d like this service for $250/visit.

Can I potentially extend my stay?

During Your Stay
Yes, depending on availability of the unit. Inquire with our booking team for details.

What’s the check-out process like?

Checking Out

Please ensure keys are returned to the doorman by 10 AM on your check-out date. Security deposits will then be returned within 14 days of check-out.

Do you have a loyalty program?

Loyalty Program

Yes! Please visit our Loyalty program page to learn more.

What is your cancellation policy?

Cancellation Policy

Cancellation Before Check-In:
In order to receive a full refund, guests must cancel their reservation: (1) within 48-hours of booking, AND (2) at least 28-days prior to check-in.

Cancellation After Check-In:
If a guest cancels their reservation after check-in (a/k/a during their stay) AND has 30+ days left on their reservation, then the guest will be responsible to pay for each day of their stay (including the day they check-out) PLUS an additional 30 days.

No cancellations are allowed for stays with less than 30-days remaining on the reservation.